Terms and Conditions

Funky Cakes

Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Funky Cakes makes the products available to you ("Product Terms").

PRIVACY POLICY

Funky Cakes ("us", "we", or "our") operates this Site. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include, but is not limited to your name, address, telephone number, and email address ("Personal Information").

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

PRICES and VAT

Please note that the prices on our Funky Cakes website are in GBP and are guide prices only. The actual price you pay will be the price charged at the time your order is placed.

All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rate specified when you place your order.

AVAILABILITY

If for any reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you. When an item you have ordered is unavailable we will attempt to provide a suitable substitute, unless you have asked us not to.

To ensure availability of all our products customers may be limited to a maximum number of items.

ACCEPTANCE

Your order is an offer to buy from us. A contract is only formed when we have completed your order via delivery. At any point up until then, we may decline to supply the goods to you.

MINNIMUM ORDER VALUE

The minimum order value is £20.00 for delivery.

If the value of the products in your basket when you confirm your order is less than the minimum basket value, we will be unable to complete your order.

Unfortunately, we cannot combine separate orders once we have processed them, so please make sure you have everything you need in your basket before you confirm your order.

If you place more than one order, this will be subject to a further £20.00minimum basket value and cannot be linked to the previous order so we are unable to guarantee same delivery days.

DELIVERY

Please note that we currently deliver goods to specified regions within Northern Ireland that are within a 20 mile radius to one of our Funky Cakes Shop, subject to change. To check if we deliver in your area please use the Postcode Checker on our site.

Delivery will be charged at the following rates:- Will depend on postcode

Delivery will be made to the address specified by you when you place your order. Current delivery days are saturday subject to change. Our current daily cut off for processing orders is Friday at 12 noon . Depending on what time you place your order the website will adjust your available delivery days. In certain circumstances we may have to make adjustments to this. In this instance we will call you to notify you on the number you provide.

We will deliver your order to the main entrance of the delivery address. At this time, and in line with the Governments Social Distancing Policy (Covid-19), our drivers are unable to enter any premises and will instead leave your goods at the main door. All goods will be checked off by our driver and any shortages/damages recorded and signed by them. The driver will then ring the doorbell/knock the door, step back at least 2 metres, and await an adult aged 18 years or over to accept and take ownership of the goods. The contract will be completed at this point.

We operate a strict policy whereby we ask that you do not come within 2 metres of our drivers at any time.

If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre on 07885612122 (local rates from UK mobiles) to rearrange delivery, if that is possible. In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery was initially attempted on the date we told you.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

RETURNS AND REFUNDS

We would like you to be happy with everything you purchase from Funky Cakes. Our refund policy is in addition to and does not affect any of your legalrights.

In light of Government guidelines on Social Distancing, we are unable to accept return of any product at point of delivery. If you are not happy with any of your products, please contact our Customer Service team within 24 hours of your delivery on 07885612122 (local rate from UK mobiles).

Please be aware that we cannot accept change of mind returns on certain products due to health and hygiene reasons and on perishable products.

Once we have investigated your query, if a refund is approved, we will refund your money in the same way you initially paid for it, by credit or debit card. Your money will go back onto the same card. Please allow 3-5 working days for the refund to show in your account.

If you purchased at an offer price, your refund will be based on that promotional price. If you are returning items that were purchased on a promotion, such as ‘Buy one get one half price’ or ‘3 for 2’, then the promotion will no longer apply and your refund value will be adjusted accordingly.

CANCELLATION

Please note that we are unable to cancel, change or amend any part of any order once payment is made. Please check your order carefully before making payment. Alternatively, if you do have an issue with your order, please call our Customer Services team on 07885612122 local rate from UK mobiles).

Please note that orders cannot be cancelled by email.

PAYMENT

We accept all major debit or credit cards. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.

At the point of order, full authorisation takes place whereby the total amount is requested from your bank.

Please ensure that the expiry date of your payment card is after the anticipated despatch date of your order. Payment is taken at the point of order for goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order.

GENERAL

These Product Terms shall be governed by and construed in accordance with the laws of Northern Ireland and any disputes will be decided only by Northern Irish courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

CUSTOMER SERVICE

It is our responsibility to supply you with goods that meet your consumer rights and comply with this contract.

If you have an order query, please e-mail us at info@funkycakes.net

POSTAL ADDRESS:

Funky Cakes

16 Craft Village

Derry

BT48 6AR

Tel: 07885612122

Email info@funkycakes.net